These are just a few of our frequently asked questions and answers.  If you don't see what you're looking for here, please don't hesitate to contact us.

General FAQ's

Policies, Terms and Conditions

RETURNS, REFUNDS AND EXCHANGES POLICY Wallin's Dive Center provides a 30 day refund on all equipment sold in the store as long as the returned item has not been used in salt water, has no scratches or visible wear. an exception to this is students who have purchased equipment for use during their class. This equipment can be exchanged during the class and pool portion of the course only. It cannot be returned for a full refund after it has been used in the pool. RETURN EXCEPTIONS Some items can not be returned if they are opened or registered. These include any PADI eLearner program already registered and signed in to by the student. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. ELEARNER STUDENTS Once the eLearning program has been started by the student it cannot be returned. If the access code has been used then the program cannot be returned. RESTOCKING FEE All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. EXCHANGES If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. CLASS RETURNS There are no class tuition fee refunds or returns once class has begun. Pool Session and ocean dive may be refunded as long as the student cancels the class before 5 days of the class start date. Class academic materials must be returned before a refund can be issued. In order to return the student kit it needs to have not been written in. Any other equipment borrowed such as tanks and regulators must also be returned before a refund can be given. Shipping fees incurred by Wallin's Dive Center are non refundable. Any other equipment purchased falls under the “Retail Returns” policy. GUIDED BEACH DIVE RETURNS Non-refundable for cancellations within 48 hours of dive.  Any other equipment purchased falls under the “Retail Returns” policy. TROPICAL TRIP CANCELLATION If cancellation occurs 90 days or more prior to trip start date, a full refund will be given. If cancellation occurs within 30-690 days prior to trip start date, a 50% refund will be given. If cancellation occurs within 30 days prior to trip start date, a 0% refund will be given. There are no refunds for any unused portions of the package, missed dives, meal losses, or gear rentals. All dives and add-on dives are scheduled are not transferable. Please allow 30-45 days for refunds to processed.   WEATHER CANCELLATION Wallin's Dive Center and its instructors are not responsible for any expenses incurred by any customer or guest in the event ocean dives are cancelled due to severe weather conditions. These expenses may include such things as gasoline to and from store, Monterey and pool, hotel reservations/cancellations, food and parking. Students involved in a class cancellation will receive priority rescheduling for the next available class with no makeup fees. TRANSPORTATION Transporting wet diving equipment can cause damage to stereo equipment, paper documents and anything that may have an adverse reaction to fresh or salt water. Wallin's Dive Center and its Instructors are not liable for any damage or losses incurred due to equipment transportation and storage during or after the diving course. EQUIPMENT LOSSES Wallin's Dive Center, its staff, assistants, instructors and affiliate instructors are not liable for any diving equipment rented or personally owned that has become damaged, lost or stolen while participating in any courses offered by the Wallin's Dive Center, its staff, assistants, Instructors and affiliate instructors. PERSONAL LOSSES Wallin's Dive Center, its staff, assistants, instructors and affiliate instructors are not liable for any personal items damaged, lost or stolen while participating in any courses offered by the Wallin's Dive Center, its staff, assistants, Instructors and affiliate instructors. GUEST DIVERS We appreciate it when a guest offers to assist or provide moral support to a student during the Open Water Course. However, guest divers are not allowed to participate or assist in any part of the PADI Open Water Diver Course. It is not recommended for certified divers to dive with students during training dives for myriad reasons. One reason is that guests are not licensed or insured to teach the PADI Open Water Course. By assisting they place themselves and the instructor in an unfavorable litigious position. Wallin's Dive Center AND its instructors reserve the right to refuse service to anyone. ABSENCES AND MAKEUP FEES A schedule is agreed upon between student and school before classes begin. Wallin's Dive Center and its instructors are obligated to meeting said schedule. However, if a student is absent from a class session, pool dive or ocean dive for whatever reason, Wallin's Dive Center cannot and will not be responsible for any makeup fees that may be incurred. Diving classes are sequential. You can’t go to the ocean without first completing all of the pool sessions. Nor can Wallin's Dive Center or its Instructors guarantee rescheduling. Some courses are seasonal while others run once a year. DEPOSITS Class and ocean deposits are non refundable in the event that a cancellation or date change occurs within 7 days of the start time of class.  Cancellations or date changes must occur 7 days prior to the start date of your class or scheduled Monterey ocean dives. NO SHOWS for Monterey/Class and Pool There are no returns for class and pool or Monterey no shows. Make Up Fees Wallin's Dive Center's aim is that everyone is able to find a class that fits their busy schedule. However, should you need or want some additional time with your instructor, there will be extra fee’s involved.
Make-up policy and fees:
  1. If a student does 100% of an entire course with and does all the training during regular scheduled class/pool/ocean time, the student shall only pay the initial advertised fees. No additional fees will be charged.
  2. Example: A student who transfers from one open water class to another scheduled open water class.
    1. If a student needs to do a make-up classroom or pool session, in addition to the initial instructor fee, the student will be responsible for the following two fees:Instructor Fee: $50.00 for the first two hours (minimum) and $25.00 for each additional hour. For additional students, the fee is $25.00 for the first two hours and $25.00 for each additional hour.
    2. Pool Fee: $25.00 for the first two hours and $25.00 for each additional hour, per person.
  3. If a student needs to do a make-up ocean session, in addition to the initial instructor fee, the student is responsible for the following fees:
  4. Instructor Fee: $100.00 per day (two training dives). For additional students divers, the fee is $50.00 per day (two training dives). For more than two ocean training dives in a day, there will be a $25.00 fee for each additional dive, per person, per day.
What are the course prerequisites?
  • Proof of scuba certification
The PADI Master Scuba Diver Program was created to make true master divers. The program requires a new open water diver to complete five Specialties, (e.g, Night Diver, Boat Diver, Drysuit Diver, Altitude Diver, Nitrox Diver etc.) plus the Rescue Diver Course, and show proof of log 50 dives. PADI feels a diver will be a true Master Scuba Diver after these steps accomplished

As of Jan 1, 2019 Wallin's Dive Center at the Elks Lodge at 295 W. 20th Ave. will be a training only site as we transition to a new retail location in spring 2019. Details coming soon.

PADI Open Water Scuba Diver

  • The aquatic environment: vision, light, sound, heat loss, tides, currents, waves, surge, etc.
  • Physics and physiology: buoyancy, pressure, air spaces, breathing compressed air, mixed gases, etc.
  • Dive equipment selection, assembly, use and maintenance
  • Dive planning
  • Basic scuba skills including mask and regulator skills, swimming underwater, buoyancy control, basic rescue techniques, and emergency procedures
  • And much more!
Minimum age 18, 15 with parental consent. Junior Open Water Scuba divers: 10 – 14 years old.

Dry Suit Diver

  • Minimum Open Water Scuba Diver
  • Minimum age 18, 12 with parental consent

PADI Advanced Scuba Diver Program

  • Complete the Prerequisite: Open Water Scuba Diver
  • Complete five adventure dives including one Deep Dive (60+feet) and one Navigation Dive.
  • Junior Open Water Divers can earn a Junior Advanced Open Water Diver certification.

PADI Night Diver

  • Light handling and communication techniques.
  • Entering, exiting and navigating in the dark.
  • Identifying how plants and animals differ or change behavior at night.
  • Minimum Open Water Scuba Diver
  • Minimum age 18 , 10 with parental consent

PADI Nitrox Diver

  • Increased safety margins
  • Reduced post dive fatigue
  • Extended no-decompression times
  • Physiology of using different breathing gas mixtures and equipment considerations for using nitrox
  • How to safely use nitrox mixtures up to 40 percent with a dive computer
  • Advantages and disadvantages of utilizing nitrox mixtures, how to analyze a nitrox mixture
  • Minimum age 18, 10 with parental consent
  • Minimum Open Water Scuba Diver, or current enrollment in that course